Cancellation & Refund Policy

1. Order Cancellations

You may cancel your order under the following conditions:

• Before Processing: Orders can be cancelled within 24 hours of purchase or before the order has been processed/shipped.
• After Processing: Once an order is processed or shipped, it cannot be cancelled.

To cancel, please contact our support team at with your order number.

2. Refund Policy

Refunds are issued under the following conditions:

• If your order was cancelled before processing.
• If you received a defective, damaged, or incorrect product (with proof provided within 7 days of delivery).
• If services purchased are not delivered as described.

Refunds will be processed to the original payment method within 7–10 business days, depending on your bank/payment provider.

3. Non-Refundable Items

The following are not eligible for refunds:

• Customized or special-order items.
• Digital products or downloads once accessed.
• Services already rendered.
• Gift cards or promotional vouchers.

4. Late or Missing Refunds

If you haven’t received your refund yet:

• First check your bank account again.
• Contact your credit card company or bank as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at .

5. Contact Us

If you have any questions regarding our Cancellation & Refund Policy, please contact us at: